Privacy Policy

1. Introduction
Progressive Counselling ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
We may collect the following types of personal information:

• Name, contact details (email, phone, address)

• Payment and billing information

• Information you provide via forms, emails, customer support or the client portal

• Website usage data (via cookies or analytics tools)

3. How We Collect Information
We collect personal information when you:

• Visit our website

• Make a purchase or booking

• Subscribe to our newsletter

• Contact us via email, phone, or online forms

• Interact with our social media pages

4. How We Use Your Information
We may use your personal information to:

• Provide products and services

• Process payments and orders

• Respond to enquiries and provide support

• Send marketing communications (with your consent)

• Improve our website and services

• Comply with legal obligations

5. Disclosure of Your Information
We may share your personal information with:

• Service providers (e.g., payment processors, IT support)

• Marketing and analytics partners

• Government agencies or regulators (where required by law)

We will not sell your personal information to third parties.

6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but some features may not work properly.

7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

8. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: hello@progressivecounselling.com.au